Equipment Details
All equipment provided by Green Light Wireless during and after the Internet installation remains the property of the company. When a new broadband Internet account is set up, the one-time Equipment and Installation fee covers the costs to bring a new customer onto our network.
We are happy to provide equipment to connect the customers to our network, but they will be collected when you end your service subscription with us. You can find the equipment collection process in the Deinstallation Section of this page.
Additional Equipment
An Internet installation might require additional equipment that is not in our standard residential broadband equipment package. The cost of each additional piece of equipment will be added to the customer’s monthly bill.
For all installations, we will provide you with the gateway and access points required to manage your Internet service. That may include:
- (1) indoor Wi-Fi access point
- (1) wireless broadband receiver/router
- Up to 300’ of exterior Ethernet cable
- All necessary power adapters, Ethernet patch cords, etc.
Additional equipment, if needed, is billed at the following rates:
- Managed Ethernet switch – $10/month
- Additional Wi-Fi access point – $10/month
- Additional exterior Ethernet cable that runs up to 300’ – $100/each
Reinstallation
In the event Green Light Wireless is called back to a customer site to repair, replace, reinstall, reconfigure, or redeploy devices previously deployed as part of our standard installation, the customer may be charged an amount up to the current Equipment and Installation fee.
Moving to a New Address
Moving doesn’t mean you have to say goodbye to the Green Light Wireless family. Simply let us know your new address and we will help ensure you have coverage at the new location.
For broadband on-net customers, if your new address is within our service footprint we’ll help move the service location and equipment from your current location to your new home. We charge half of the current Equipment and Installation fee to set up service in your new home.
For 5G customers, simply plug in your Vantiva Cobra 5G Xtream at your new location.
The Deinstallation Process
We know that every installation has the possibility of a deinstallation. After all, things happen and people move from time to time.
Equipment provided by Green Light Wireless during and after the Internet installation remains the property of the company. Therefore, the equipment we installed in your home will need to be collected before your account can be considered officially closed. When you’re ready to end your subscription with us, remember to schedule your deinstallation.
There’s no cost associated with the deinstallation service. However, we cannot stop your monthly automatic billing until we have collected our equipment from you. Call us at 412-228-3000 or email us at support@greenwifi.com before you move out, so we can schedule a time to deinstall the equipment.
In the event our equipment is lost, damaged, or otherwise unrecoverable by our technician at the time of service termination additional fees may be assessed to replace such equipment.
Broadband Service Within Our On-Net Footprint
If you have moved, it’s possible that the previous tenant or owner didn’t have Green Light Wireless broadband Internet service. With this in mind, we can’t be sure that our wireless signals would be reliable at that particular address.
Do still contact us to schedule an installation! The only way we’ll know if your address qualifies for Green Light Wireless service is to have a technician over to test the signal strength at your home. If our wireless signals at your location are below the minimum threshold, we will stop the installation knowing that we would not be able to provide high-quality service.
There is no risk to you in the event we can’t complete installation due to poor signal strength! Any fees you’ve paid before the installation will be refunded 100%, without question.
Missed Appointment
Nobody likes missing appointments, especially when that means a new customer missed out on getting reliable, high-speed Internet at that time. We charge $50 for each missed appointment to make sure our installers are available to the customers who need them. If you need to cancel or reschedule an appointment, that’s no problem. We ask that you give us a heads up (preferably a phone call at 412-228-3000) before your scheduled time to avoid the Missed Appointment Fee.
Payment by Credit Card
Due to costs imposed on us by the payment card industry, monthly recurring payments made using a payment card (credit and debit cards) for monthly recurring charges are subject to a 4% convenience fee. This fee does not apply to single charges such as Equipment & Installation fees, service calls, or similar one-off charges. Recurring monthly payments by automatic ACH are not subject to this convenience fee.
Overdue Payment
An Internet subscriber’s monthly payment is automatically charged to their credit card on file on the billing date. Sometimes, a monthly payment might fail to process due to errors such as an expired credit card or change to billing address. We will notify the subscriber when a payment fails to process, but if the payment is still not paid after 30 days, the subscriber will be charged a 2% overdue payment fee on their outstanding balance every month until it is paid. The overdue payment fee applies to all Green Light Wireless accounts regardless of the payment method.
Broadband for Businesses
Green Light Wireless Broadband On-Net Residential service is designed to meet the needs of one residential unit only. For multi-unit installations, please see our business broadband offerings at FSA Consulting, our sibling company that handles and supports the technology needs of area businesses. We can build a comprehensive and affordable plan for your company.