Getting along with your local internet service provider – ISP for short– should not be like trying to establish friendly relations with a Ravens fan during football season. Green Light Wireless is Pittsburgh Proud and Pittsburgh-based. Let’s break down some of The Rules (remember that book?) to make sure that our relationship is sunshine and smiley cookies, even on a cloudy Pittsburgh day. (Since we’re local, we can make fun of the weather n’at.) Read on for some fun dos and don’ts for getting along with your local ISP.
Dos and Don’ts for Getting Along with Your Local ISP
DO Let us Know if you Need Help
Just like a Pittsburgh Parking Chair, we are here for you when you need us the most. If you have issues with your Internet services, you are not on your own. We don’t string along our customers. Instead, we provide responsive local customer support. Yes, local. When you call us, you’re not redirected to a phone bank on the other side of the ocean. That’s right yinz, we are your neighbors — your local ISP is based in Shadyside.
Not a phone person? That’s not a problem! You can simply fill out our online form. Trust that your form will not go into a black hole. Your problems will be solved by someone who has your best interest in mind. In other words, we won’t leave you on Read.
DO Spread the Word to Your Friends and Neighbors
Do you love your Internet service? Maybe you even proudly sport your local ISP swag! When you spread the love about Green Light Wireless to your coworkers, friends, frenemies, people you are neutral towards, that guy at Primanti Bros., or anyone living in the City of Pittsburgh, you can get a month of free Internet. And the process is easier than making it through the Squirrel Hill Tunnel at rush hour. Let’s break it down:
- Introduce someone (see examples above) to Green Light Wireless.
- When they are ready to learn more, they can call us at 412.228.3000 or visit our self-sign-up form to get started. They will need to input your name in the corresponding field for you to get credit.
- Once their Internet is installed, you both receive a FREE month!
DO Think About the Big and Small Things
We are passionate about all things Internet. And we pay attention to what some might say are the small details. But we want to give the Internet the respect it deserves. When we went through a brand refresh at Green Light Wireless, we thought long and hard about a seemingly simple question—should we talk about the Internet as “Internet” or “internet”? (Does this qualify us as grammar geeks?) As your friendly neighborhood ISP, this question led us to research the history behind capitalizing “Internet” and how it slowly became “internet” in mainstream day-to-day writing. We don’t want to spoil the ending, but we think you might know where we landed on this. So, if you see your local ISP on a service call, don’t hesitate to ask them their thoughts.
Don’t Ghost Us
Look, nobody likes to be ghosted, but in this case, ghosting can cost you money. We’re reasonable. Our broadband accounts can be closed anytime, with no penalty, as long as a deinstallation is scheduled and a technician recovers the equipment. However, we only know to cancel if you let us know. Breaking up can be awkward, but it doesn’t have to be. Communication is a beautiful thing. If you are moving or need to cancel your account, just let us know as soon as possible.
As a local ISP, we keep our overhead costs down so we can provide high-quality service to our customers as reasonably as possible. The equipment deployed at customer sites (whether it be your home or business) has value. Our policy is to charge customers monthly for the entire time equipment is deployed in the field. Having said that, we have no contracts and no early termination fees.
We never want to see you go, but if you do, here is more information on deinstallation.
Don’t Be Fooled
We know you are too smart to confuse us with Big Internet. Don’t pay for more than you need. It’s not that we don’t provide the same high-quality services as Big Internet. It’s that we are never going to convince you to pay for bandwidth you don’t need. Look, we even made you a video about it:
Don’t Redecorate
Okay, you can redecorate. But don’t rejigger your equipment setup and then wonder why your signal is weak. Your Wi-Fi signal is broadcast in all directions. Therefore, your equipment should be placed at a central location in your home. The router may look more cute in the corner by the blue lamp, but if you move your equipment from where we set it up, it may impact your Internet. If it is tucked in a corner, placed on the floor, or blocked by furniture and decorations, it may not be able to send a strong signal where you need it. Our local experts can address any questions or concerns about your equipment placement, so don’t be shy, check with us!
Green Light Wireless is your local ISP. With us, you’ll enjoy reliable, high-speed Internet services from a locally owned and operated company. Check out our Internet service comparison chart to learn how Green Light Wireless is different from other big Internet companies.