As the sun rises in Pittsburgh, probably over a yellow bridge, our day is just beginning at Green Light Wireless. We are a locally owned and operated business. Have you ever wondered what a typical day is like for a Pittsburgh Internet Service Provider? (Say yes.) You are in luck! Grab a cup of coffee and read on to learn more about a day in the life of a Pittsburgh Internet Service Provider (ISP if you are fancy).
Up and Running
First thing in the morning, we run a systems check. We ensure everything is up and running. This includes routers and the devices that sit on the edges of our network, so we are confident the Internet is touching every area of our network. From there, we have a number of different applications that we test to make sure servers are online and fully operational.
Next, we look at the towers. We check all of our towers and their sector antennas to make sure they are running and that all the fiber connections to the towers are up. Finally, we check to make sure that our subscribers are showing as online, which serves as a good indication that there are no problems on the network.
Phew, getting tired yet? Not us! Your Pittsburgh Internet Service Provider’s day is just beginning here at Green Light Wireless. Our office staff answers phone calls, responds to requests, and answers new subscriber questions throughout the day. All while managing sign-ups, terminations, and more.
Your Pittsburgh Internet Provider Hits the Streets
Between 9am and 10 am, we start our first installation. On a normal day, we will do two installations, but that can double during heavy moving times, like August.
First, when we get to the installation, we survey the home. We determine where in the home the customer wants their network devices, so we can efficiently run the cable to all of these devices. We determine where to run the cable, what the cable path is going to be, and where to place the receiver on the outside of the house. All of these decisions are based on how to get the strongest signal to the tower.
But, before anything happens, we discuss the plan with the customer and get their sign-off. As long as they’re good with the plan, we execute. Depending on how elaborate it is, it could take one to three hours to finish an installation. Typically, the physical installation takes about one to two hours. There are some software configurations that can take up to another hour. This last part includes connecting to the tower, connecting to the right frequencies, setting up network passcodes, and synchronizing the account with the broadband package they’re using.
After each installation, we debrief on the work we just completed, learn about the next install, and reload the truck with cable, receivers, devices, and all of the expendables and perishable materials that are used for an install. Phew, there’s a lot that goes into being a Pittsburgh Internet Provider, n’at!
Troubleshooting
Of course, we hope that each installation goes smoothly with no hiccups. Unfortunately, we aren’t immune to all issues.
We are at the mercy of a number of outside influences. Electricity is a big one, especially as people lose power during summer storms. Sometimes the geography of the city can be a problem. We need a strong signal to our tower, but the hills and the valleys of Pittsburgh can interrupt those signals. Another interruption may be the beautiful trees we enjoy in so many of our communities. A big tree between a house and the tower can cause issues. In the winter, when there are no leaves on the trees, the signal will go straight through that tree, and it won’t be a problem. But, in autumn, when the foliage fills in and starts blocking the signal, you’re not gonna be happy. As a locally operated and owned company we take all this into consideration. After all, we are not just any local ISP, we are a Pittsburgh Internet Service Provider!
Have to Say It Was a Good Day
What makes for a great day for Green Light Wireless? Smooth installations, no service interruptions, and happy customers. Our favorite part of the day is meeting our new customers and learning what made them finally ditch Big Internet and work with a local Pittsburgh Internet Service Provider.
Green Light Wireless is locally owned and operated. Let us become a part of your day. Contact us today to experience fast, reliable, and locally-owned business and home Internet service.