Have you ever been checking out online only to be hit with hidden and extra fees at the last minute? It is extremely frustrating, a poor customer experience, and, unfortunately, extremely common. When shopping online, hidden fees might include unexpected taxes or shipping. In the world of Internet services, surprise charges may include installation costs, modem rental fees, technician fees, change of address fees, and more. Everything comes with a price, but that doesn’t justify hidden fees.
Hidden Fees in the World of Internet Services
Hidden costs are unforeseen customer expenses added on to purchases. Purposefully not disclosing fees could be considered illegal under state or federal law, and consumer protection laws require that businesses disclose fees in advance, by contract or agreement. With this in mind, some companies only disclose fees in the fine print on a contract or in the footnote of a service page. If you are not paying close attention when you make a purchase, you may be surprised by the extra fees at check out.
Here are a few ways hidden fees might appear with your Internet services:
- Internet plans often list a monthly price, followed by a statement such as ‘service fees plus taxes and other fees.’ However, the ‘other fees’ are not detailed until check out.
- More and more Internet service providers (ISPs) offer promotional prices, but these often are short term and may cost you more in the long term. The monthly plan price may increase substantially after a specific length of time, like 12 or 24 months. This is also the leading reason some people frequently switch ISPs.
- Bundling services aren’t hidden fees, but it plays to people’s psychology of ‘I might use this service’ without considering whether it is needed. You might also end up spending more getting the equipment to use the bundled services.
At Green Light Wireless, we believe in transparency and simplicity in pricing. We know how frustrating it is to have Internet bills rise with taxes and other surprise fees, so we don’t do it. The price you see on our website is exactly what you’ll see when you pay for your plan and on your subsequent monthly invoices.
Is Equipment or Installation Fee a Hidden Fee?
For a home to connect to the Internet, it needs to be within an ISP’s coverage and network infrastructure. Then, a professional installation technician often sets up proprietary equipment to connect the home to the network. Most ISPs list out the installation fee as it is often a requirement for new customers.
When a new broadband Internet account is set up at Green Light Wireless, an experienced technician will be on-site to figure out the best spot in our customer’s home to install, configure, and deploy quality services. Our one-time Equipment and Installation fee covers the costs of proprietary equipment to bring a new customer onto our network and the equipment needed to create a Wi-Fi environment in our customer’s home. If our technician finds the wireless signals to be below the minimum threshold and we cannot provide quality Internet connections, we will stop the installation and provide a full refund without question.
Charging the equipment fee upfront allows us to offer contract-free plans instead of requiring a contract to split the equipment costs and hide them in monthly payments.
Research, Compare, and Stay Informed
While hidden costs may seem like a minor price to pay, they are always a frustrating experience. Whether you are considering switching your ISP or need new Internet service due to a move, make sure you do lots of research on pricing and additional fees such as equipment, installation, and technician fees to make informed choices.
Green Light Wireless values transparency in pricing, so our listed price will always be the same price you pay with no hidden fees. The price is the price!
With Green Light Wireless, you’ll enjoy reliable, high-speed Internet services from a locally-owned and operated company. Check out our Internet service comparison chart to learn how Green Light Wireless is different from other big Internet companies.